I think this guy was just trying to find something interesting to say about a small music store closing in Ohio.
John Klass, of Zanesville, who has shopped at Threshold for the past 15 years for all his audio equipment, said he is sorry to see the store close. The staff's service and sound product knowledge kept him coming back year after year.And WM does try to fool you?"They don't try to fool you. They don't try to sell you combinations of stuff you don't need," Klass said. "For people who like quality and service, you can't get that at Wal-Mart or Best Buy."
Still, it's obvious but notable that excellent customer service is not an insurance policy against WM taking your customers who don't care about service.
Posted by Kevin on February, 5 2005 at 11:31 AM
