Yesterday, for the first time I used Wal-Mart's online "contact us" form to request information from WM. In particular, I submitted the following detailed request for opening dates for the first 19 Neighborhood Markets:
To Whom it May Concern,Apparently, nobody actually reads the emails sent to them because I received the following asinine response:
I have been using walmartstores.com for basic research on Wal-Mart Neighborhood Markets. I have noted, however, that store opening data goes back only to January 2001.
Would it be possible to be provided basic information--store locations and store number--about the first 19 Neighborhood Markets opened by Wal-Mart in 1998, 1999, and 2000?
I could compile this information from press releases and Lexis-Nexis, but thought that somebody at Wal-Mart must have this information handy.
Yours,
Kevin Brancato
http://alp.truckandbarter.com
Thank you for your message.First of all, I told them the information was not on their site, so there's little use in me looking there again. Second, the instructions on where to click are outdated. There is no banner with the name "Company Information" on that page; instead the page has several lists of information about Wal-Mart not containing the information I requested.You may go to www.walmartstores.com, click on a category under 'Company Information' at the left column to find out more about Wal-Mart.
Or you may simply call our Corporate Office for assistance at: 1-479-273-4000.
Thank you,
Customer Relations
Come on, WM, you can do better than this! Forward the email to somebody who might know. Even a simple, "No, we cannot provide this" would have sufficed...
Perhaps it's my fault... from now on I'm considering this blog the equivalent of a newspaper and will insist on dealing with the officers at media affairs.
Posted by Kevin on December, 29 2004 at 11:06 AM
